FAQ
Processing: Orders are handmade and take 2-3 days to process.
Delivery: USA, Canada, UK & Australia: 6-10 business days.
Rest of the world: 6-18 business days.
Yes. All packages are fully tracked. You will receive a Shipment Confirmation email with your tracking number once your order has shipped and can be tracked on your orders page. The tracking number will be active within 24 hours. Please contact us in case you have any issues with tracking your package.
🇺🇸USA Orders: Tariffs and duties are included in the price you pay. No additional custom fees are expected upon delivery.
🌎International Orders: Customs duties and taxes may apply depending on your country’s regulations and are the responsibility of the customer. We are not responsible for any customs and taxes applied to your order.
If the items inside the packaging arrived damaged, please take photos or video of the damaged outer package and content and contact us immediately after delivery. If approved, we will arrange for a replacement within 24 hours.
For Missing packages, Please contact your local carrier for further investigation. We will try our best to find out about the missing packages.
If your package does not arrive before 35 days, we will issue a full refund or reship your order as per your request.
Packages may be returned due to incorrect addresses, failed delivery attempts , or refusal of custom fees. If a package is returned, we will contact you to arrange reshipment. Additional shipping charges may apply.